Frequently Asked Questions
Everything you need to know about finding your perfect look.
How long will it take for my dress to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for last-minute events.
What is your return policy for formal wear?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain items, such as final sale gowns and accessories, are non-returnable.
How do I know which size to order?
Each designer has a unique fit. We provide a specific size chart on every product page. We recommend taking your bust, waist, and hip measurements and comparing them to the chart before purchasing.
Do you offer international shipping?
Yes, Lady Black Tie ships worldwide! International shipping rates and delivery times vary by country and are calculated at the time of checkout.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been confirmed.
Are the colors of the dresses accurate on the website?
We strive to display the colors of our products as accurately as possible. However, due to professional studio lighting and variations in monitor displays, the actual color may vary slightly.